Billing Terms and Conditions

Secure Payment Processing

At Elysium Spaces, we prioritize the security and privacy of our customers. All transactions on our website are processed securely using SSL (Secure Sockets Layer) technology. This ensures that your sensitive information, including credit card details, is encrypted and transmitted securely over the internet. Our payment gateway is PCI DSS (Payment Card Industry Data Security Standard) compliant, adding an extra layer of protection for your financial data.

Accepted Payment Methods

We support a variety of payment options to provide convenience and flexibility, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Google Pay, Shop Pay, and PayPal.

All payments are securely processed, and we do not store your payment information on our servers.

Billing Policy

  1. Payment Authorization: By placing an order, you authorize Elysium Spaces or its payment gateway partners to charge your chosen payment method for the total amount, including applicable taxes and shipping fees.
  2. Currency: All transactions are processed in AUD (Australian Dollars).
  3. Accurate Billing Information: Customers are responsible for providing accurate billing and contact information during checkout. Any discrepancies may result in delays or cancellations.
  4. Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.

Failed Transactions

If a payment transaction fails, you may need to:

  • Verify your billing information.
  • Ensure sufficient funds or credit availability.
  • Contact your bank or payment provider for further assistance.

Fraud Prevention

Elysium Spaces reserves the right to cancel orders that are flagged for potential fraud or unauthorized use of payment methods. Any suspicious activity will be reported to the appropriate authorities.

Refund Processing

Refunds for approved returns or cancellations will be issued to the original payment method within 10 business days. The processing time may vary depending on your bank or payment provider.

Taxes

All applicable taxes are calculated and displayed at checkout. Customers are responsible for any additional taxes or duties imposed by their local authorities.

Customer Support

For billing inquiries or issues, please contact our support team: